Customer Service Manager

HAKATA POWER MACHINERIES INC.; Valenzuela; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading machinery company in Metro Manila is seeking a Customer Service Manager to lead the customer service team, develop policies, and handle escalated inquiries. The ideal candidate will have a degree in business administration and 1-3 years of experience in management roles, showcasing strong leadership and communication skills. This role may include occasional remote work opportunities.

Qualifications

• 1-3 years of experience in customer service management or similar roles.
• Excellent communication skills.
• Strong leadership capabilities, empathy, and adaptability.

Responsibilities

• Lead and manage the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints effectively.
• Monitor performance metrics and prepare reports for management.
• Train and mentor team members to enhance skills and performance.

Skills

Strong customer service expertise

Scheduling proficiency

Problem-solving abilities

Account management skills

Technical proficiency

Education

Bachelor's degree in business administration or related field

Job description

Responsibilities

• Lead and manage the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints effectively.
• Monitor performance metrics and prepare reports for management.
• Train and mentor team members to enhance skills and performance.

Qualifications

• Educational Qualifications: Bachelor's degree in business administration or related field.
• Experience Level: 1-3 years of experience in customer service management or similar roles.
• Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
• Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
• Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.