Customer Service Associate

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Cepat Kredit Financing Inc in Pasig, Philippines, is seeking a customer service representative to manage inquiries through various channels including phone and chat. The ideal candidate will possess a four-year business degree, communicate effectively, and maintain a high standard of customer satisfaction.

Candidates should be proficient in Microsoft Office and demonstrate a professional attitude. Responsibilities include logging interactions, resolving customer issues, and processing payment confirmations.

Qualifications

• Graduate of any four‑year Business Course.
• Must have product and process knowledge.
• Must have knowledge on customer service principles and practices.
• Possesses excellent communication and listening skills.
• With professional attitude and strong work ethics.
• Has the ability to build and maintain good relationship with clients.
• Computer proficient especially Microsoft Word, PowerPoint and Excel.

Responsibilities

• Respond to customer inquiries via phone, chat, email, or social channels.
• Ensure accurate logging of interactions in the CRM system.
• Resolve customer concerns efficiently.
• Maintain high QA and CSAT scores through professional service.
• Participate in regular QA evaluations and coaching sessions.

Skills

Excellent communication skills

Customer service principles

Microsoft Word proficiency

Microsoft PowerPoint proficiency

Microsoft Excel proficiency

Education

Graduate of any four-year Business Course

Job description

Duties And Responsibilities

• Respond to customer inquiries via phone, chat, email, or social channels within SLA.
• Ensure accurate logging of interactions and resolutions in the CRM system or other platforms.
• Resolve customer concern efficiently and raise as needed.
• Maintain high QA and CSAT scores through professional and empathetic service.
• Exhibit Genuine Care by demonstrating ownership, empathy, and proactive assistance.
• Participate in regular QA evaluations, calibrations, and coaching sessions.
• Contribute feedback and observations to improve the overall customer experience.
• Collaborate with internal departments concerned regarding the inquiries and concerns of customers.
• Inform clients/customers about the payment process, guidelines and their payment balance.
• Responsible for day to day sending of payment confirmation and payment receipts to Treasury Department for posting of payments.
• Processing of Certificate of Full payment or any loan documents requested by clients.
• Processing of payment adjustments based on customers request.
• Perform other tasks assigned from time to time.

Job Specifications

• Graduate of any four‑year Business Course
• Must have product and process knowledge
• Must have knowledge on customer service principles and practices
• Possesses excellent communication and listening skills
• With professional attitude and strong work ethics
• Has the ability to build and maintain good relationship with clients
• Computer proficient especially Microsoft Word, PowerPoint and Excel.