Customer Service Manager

Trans Pilipinas Power & Automation, Inc.; Davao del Sur; On-site; PHP 446,400 - 669,600; Full time

Job summary

A customer service-focused organization in Davao del Sur is seeking an experienced Customer Service Manager to lead a high-performing team. The ideal candidate will have 3-5 years in a leadership role, excellent communication skills, and a strong ability to develop customer service strategies that enhance satisfaction. This position is critical for driving customer experience improvements across various channels.

Qualifications

• Minimum of 3-5 years of experience in a customer service leadership role.
• Proven track record in improving customer satisfaction and team performance.
• Strong leadership and communication skills.

Responsibilities

• Lead and manage a high-performing customer service team.
• Develop and implement customer service strategies.
• Monitor key performance indicators for continuous improvement.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Job description

• Lead and manage a high-performing customer service team responsible for providing exceptional support to customers across various channels (phone, email, chat, social media).
• Develop and implement customer service strategies to improve customer satisfaction, reduce churn, and enhance the overall customer experience.
• Monitor key performance indicators (KPIs) such as customer satisfaction scores, resolution times, and first-call resolution rates to identify areas for improvement and drive continuous process optimization.

Proven Experience: Minimum of 3-5 years of experience in a customer service leadership role, preferably within a relevant industry (e.g., retail, hospitality, telecommunications).

Strong Leadership & Communication: Excellent communication, interpersonal, and presentation skills. Ability to motivate, coach, and mentor a high-performing customer service team.

Analytical & Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and address customer service issues effectively and efficiently.