Billing and Collection Specialist

DSIC Inc.; Pasig; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Health Insurance

HMO

Holiday gifts

Job summary

DSIC Inc. in Pasig, Metro Manila, is seeking a Collections Specialist for on-site duties. The role focuses on managing overdue accounts, recovering debts, and maintaining positive customer relationships while ensuring compliance with laws and company policies.

Responsibilities include monitoring AR, contacting customers, negotiating plans, documenting activities, and collaborating with billing and legal teams to resolve issues. Strong communication and analytical skills are essential.

Qualifications

• Strong verbal and written communication skills and the ability to negotiate effectively.
• Ability to assess credit risk, review account status, and determine appropriate collection actions.
• Familiarity with AR software and data management tools; maintain ethical standards in debt recovery.

Responsibilities

• Monitor accounts receivable and identify overdue debts; follow up promptly.
• Contact customers via phone, email or letters to request payment and arrange repayment plans.
• Maintain records of collection activities and report on status and trends.
• Work with billing, sales and legal teams to resolve discrepancies and disputes.
• Ensure compliance with applicable laws, protection regulations, and company policies.
• Manage a portfolio of accounts and escalate delinquencies as needed.

Skills

Communication

Negotiation

Analytical Skills

Technical Proficiency

Professionalism

Education

High school diploma

Associate/Bachelor preferred

Tools

Accounts receivable software

Billing systems

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

A Collections Specialist is responsible for managing overdue accounts, recovering outstanding debts, and maintaining positive customer relationships while ensuring compliance with legal and company policies.

Key Responsibilities

• Monitor Accounts Receivable: Track overdue accounts and identify debts owed to the company, ensuring timely follow-up on delinquent accounts
• Customer Contact and Negotiation: Reach out to customers via phone, email, or written correspondence to request payment, negotiate repayment plans, and resolve billing disputes
• Documentation and Reporting: Maintain detailed records of all collection activities, customer interactions, and payment progress; submit regular reports on account status and repayment trends
• Dispute Resolution: Work with billing, sales, and legal teams to resolve discrepancies, complaints, or service issues affecting payment
• Compliance: Ensure all collection activities adhere to federal and state laws, data protection regulations, and company policies
• Portfolio Management: Manage an assigned portfolio of customer accounts, monitor aging reports, and escalation of delinquent accounts as needed nextinhr.com.

Required Skills and Qualifications

• Education: High school diploma minimum; associate’s or bachelor’s degree in finance, business, or related field preferred
• Communication and Negotiation: Strong verbal and written communication skills, with the ability to negotiate effectively and resolve conflicts
• Analytical Skills: Ability to assess credit risk, evaluate account status, and recommend appropriate collection actions
• Technical Proficiency: Familiarity with accounts receivable software, billing systems, and data management tools
• Professionalism: Maintain ethical standards and positive customer relations while pursuing debt recovery

Working Location

Grand Emerald Tower F. Ortigas Jr, Corner Garnet Rd, Pasig, 1605 Metro Manila, Philippines