Customer Service (Healthcare) – 31k package plus HMO day1

Infomedia Philippines Operations LP Co. LTD.; Makati; On-site; PHP 335,000 - 502,000; Full time

Job summary

Carenet Health in Makati, Philippines, is seeking a Healthcare Customer Service Representative to provide exceptional telephone-based service and support for healthcare-related issues. The role requires adapting to diverse backgrounds and working within a 24/7/365 operation, with on-site reporting at Circuit Makati.

Minimum 2 years of related experience, knowledge of health insurance concepts, and strong English communication are preferred.

Qualifications

• Minimum 2 years of related experience in medical office/clinic, institutional setting, or telephonic customer service.
• Experience with Health Insurance, Managed Care concepts and/or Clinical Helpdesk preferred.
• Adept with MS Office stack, internet software, and e-mail management.
• Strong English communication skills.

Responsibilities

• Provides exceptional customer service and engagement via telephone.
• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting with healthcare related issues/concerns assessed through outreach programs.
• Respond to the needs of a 24/7/365 operation as needed.
• Researches, identifies and problem solves. Verify eligibility of services and places callbacks as required.
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards.
• Adapts communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds.
• Ability to multi-task (simultaneously think, talk, type).
• Uses excellent listening skills to receive, process and document detailed information.

Skills

MS Office

Strong English communication

Customer service

Multitasking

Education

High School Diploma / GED / Bachelor’s Degree

Job description

Who is Carenet health?

For eight consecutive years, Inc. Magazine named Carenet Health as one of America’s fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertise—engagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.

Healthcare Customer Service Representatives' Responsibilities:

• Provides exceptional customer service and engagement via telephone.
• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs.
• Respond to the needs of a 24/7/365 operation as needed.
• Researches, identifies and problem solves. Verify eligibility of services and places call backs as required.
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards.
• Adapts communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds.
• Ability to multi-task (simultaneously think, talk, type)
• Uses excellent listening skills to receive, process and document detailed information.

What You’ll Need to Be Successful here:

• High School Diploma or General Education Degree (GED) / Bachelor’s Degree
• Minimum of 2 years of related experience in medical office/clinic, institutional setting, or telephonic customer service; Experience with Health Insurance, Managed Care concepts and/or Clinical Helpdesk is preferred.
• Adept with MS Office stack, internet software, and e-mail management
• Strong English Communication Skills
• Ability to read, analyze, and interpret company software, guidelines, health references, or technical procedures
• Sales knack is a plus
• Personable and values integrity
• Must be willing to work on shifting schedule or night shift, report on-site in our Circuit Makati office (no hybrid setup)