Customer Service Representative - US Healthcare

Optum, a UnitedHealth Group Company; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Optum in the Philippines is seeking fresh graduates for a customer service role in Davao City. You will address member inquiries about benefits, eligibility, and claims, and educate on consumer-driven health care options while guiding them to quality care providers.

Strong communication and multi-tasking skills are valued, with willingness to work onsite in shift schedules to support 24/7 health services.

Qualifications

• Fresh college graduate. Pref. Medical Allied
• HS/SHS graduate with BPO experience. Pref. Healthcare BPO
• Good communication skills
• Ability to multi-task
• Willingness to work onsite in Davao
• Willingness to work on shifting schedules

Responsibilities

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Skills

Good communication skills

Ability to multi-task

Education

Fresh college graduate (Pref. Medical Allied)

HS/SHS graduate with BPO experience (Pref. Healthcare BPO)

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Fresh college graduate. Pref. Medical Allied

or

• at least HS/SHS graduate with BPO experience. Pref. Healthcare BPO

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in Davao

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.