Customer Service Healthcare

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

A healthcare service provider in Cebu City is seeking an entry-level candidate to provide exceptional customer service to healthcare patients and their families. Responsibilities include handling inquiries related to appointments and billing, addressing patient concerns, and maintaining accurate records. Applicants should have a High School Diploma and exhibit good communication skills, empathy, and attention to detail. This role requires the ability to work in a fast-paced environment. Full-time, on-site position available.

Qualifications

• Entry Level: 0–2 years of experience required.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to healthcare patients and their families.
• Assist with inquiries related to appointments, billing, and services.
• Handle patient concerns and complaints in a timely and professional manner.
• Maintain accurate records and documentation of patient interactions.
• Collaborate with healthcare professionals to ensure patient satisfaction.

Skills

Good Communication Skills

Empathy

Patience

Attention to Detail

Education

High School Diploma or equivalent

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer service to healthcare patients and their families.
• Assist with inquiries related to appointments, billing, and services.
• Handle patient concerns and complaints in a timely and professional manner.
• Maintain accurate records and documentation of patient interactions.
• Collaborate with healthcare professionals to ensure patient satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry Level: 0–2 years
• Skills and Competencies: Good Communication Skills
• Qualities and Traits: Empathy, Patience, and Attention to Detail
• Responsibilities and Duties: Ability to work in a fast-paced environment