CSR - Non Voice (Email Support)

OAMPI Inc.; Makati; On-site; PHP 234,000 - 280,000; Full time

Job summary

OAMPI Inc. seeks a detail-oriented Customer Service Representative - Non Voice to support customers by email from our Makati office. You will respond to inquiries, resolve issues and ensure each interaction reflects our commitment to excellent service.

Ideal candidates have a bachelor’s degree and at least 1 year of email-based customer service experience, with strong written English and communication skills. Familiarity with Freshdesk or Zendesk is a plus; salary up to PHP 23,000 per month.

Qualifications

• Graduate of Bachelor’s degree.
• Minimum of 1 year of experience in email-based customer service or customer support.
• Strong written English skills with excellent grammar and attention to detail.
• Above-average verbal and written communication skills.
• Comfortable working in a high-volume email support environment.
• Experience in e-commerce, retail or direct-to-consumer customer service is an advantage.
• Familiarity with customer support platforms such as Freshdesk or Zendesk is preferred.

Responsibilities

• Respond to customer inquiries via email while meeting service level agreements (SLAs) and productivity targets.
• Assist customers with: Orders, Shipping and tracking, Returns and refunds, Warranty claims, Product inquiries, General customer concerns.
• Investigate customer issues using internal systems and available order information.
• Provide clear, professional, accurate and personalized email responses.
• Take ownership of customer concerns and work toward timely resolution.
• Maintain accurate documentation and categorization of customer interactions within the ticketing system.
• Consistently achieve quality, customer satisfaction, productivity and resolution targets.

Skills

Written English

Communication

Email support

High-volume email

Customer service

Education

Bachelor's degree

Tools

Freshdesk

Zendesk

Job description

CSR - Non Voice | Email Support for Retail Account

Earn up to PHP 23,000/month for this position
19/F Robinson Summit Center, Ayala Ave., Makati, PH

About the Role

We are looking for a detail-oriented and highly organized Customer Service Representative - Non Voice to join our team and support customers by providing prompt, accurate and customer-focused assistance via email. In this role, you will be responsible for resolving customer concerns, investigating issues and ensuring every interaction reflects our commitment to outstanding service.

Key Responsibilities

• Respond to customer inquiries via email while meeting service level agreements (SLAs) and productivity targets.

• Assist customers with:

  • Orders
  • Shipping and tracking
  • Returns and refunds
  • Warranty claims
  • Product inquiries
  • General customer concerns

• Investigate customer issues using internal systems and available order information.

• Provide clear, professional, accurate and personalized email responses.

• Take ownership of customer concerns and work toward timely resolution.

• Maintain accurate documentation and categorization of customer interactions within the ticketing system.

• Consistently achieve quality, customer satisfaction, productivity and resolution targets.

Qualifications

• Graduate of Bachelor’s degree.

• Minimum of 1 year of experience in email-based customer service or customer support.

• Strong written English skills with excellent grammar and attention to detail.

• Above-average verbal and written communication skills.

• Comfortable working in a high-volume email support environment.

• Experience in e-commerce, retail or direct-to-consumer customer service is an advantage.

• Familiarity with customer support platforms such as Freshdesk or Zendesk is preferred.