Customer Service Representative (Blended account) - Davao

Gratitude Inc; Davao de Oro; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career growth opportunities

Training and skills development programs

Supportive team environment

Job summary

A customer support company in Davao de Oro seeks a Customer Support Representative to provide exceptional service via phone, email, and chat. The ideal candidate is a High School graduate with at least 6 months of experience in a BPO setting. Strong communication skills and problem-solving abilities are essential. This role offers a competitive salary and a comprehensive benefits package, with opportunities for career growth in a supportive environment.

Qualifications

• At least 6 months of BPO/Call Center experience required.
• Willing to work on shifting schedules including nights and weekends.
• Ability to adapt to a fast-paced blended voice & non-voice work setting.
• Willing to work shifting schedules including nights, weekends, and holidays.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Troubleshoot and resolve customer issues effectively.
• Meet key performance indicators (KPIs) for quality and customer satisfaction.
• Meet KPIs such as quality, attendance, and customer satisfaction.
• Adhere to company policies, procedures, and compliance guidelines.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving abilities

Customer-centric mindset

Ability to adapt to a fast-paced work setting

Education

High School Graduate or Senior High School Graduate

Job description

Customer Support Representative

Join a dynamic team and build your career with us! We are looking for enthusiastic and reliable individuals to provide top-notch service on our blended customer support accounts.

About the Role

As a Customer Support Representative, you will be the first point of contact for our customers, handling their inquiries and concerns through various channels. This is a blended account, meaning you will handle both voice (inbound/outbound calls) and non-voice (email, chat, tickets) interactions, offering a dynamic and engaging work environment.

Key Responsibilities

• Provide professional and efficient customer service via phone, email, and chat.
• Troubleshoot and resolve customer issues, ensuring a positive experience.
• Accurately process customer requests, transactions, and documentation.
• Meet and exceed key performance indicators (KPIs) such as quality, attendance, and customer satisfaction.
• Adhere to company policies, procedures, and compliance guidelines.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School (SHS) Graduate.
• At least 6 months of BPO/Call Center experience is required.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Able to adapt to a fast-paced, blended (voice & non-voice) work setting.
• Willing to work on shifting schedules, including nights, weekends, and holidays.

What We Offer

• Competitive salary and comprehensive benefits package (HMO, leave credits, etc.)
• Structured career growth and advancement opportunities
• Continuous training and skills development programs
• A supportive and collaborative team environment

Important Application Process – Walk-In Only

We do not have a virtual or online application process for this role. All interested and qualified applicants must undergo our onsite recruitment process at our designated hub.

Walk-In Process

1. Workday Validation: Ensure you have a valid Workday account or be prepared to create one on-site.
2. Initial Screening & Validation: Present your resume and valid IDs for qualification check.
3. Onsite Assessments: Proceed with interviews and recruitment assessments on the same day.

What to Bring

• Updated Resume
• Valid Government IDs (Original and Photocopy)
• Pen and Notebook

We encourage all qualified candidates to walk in and explore this exciting opportunity. See you at the Abreeza Hub!