Customer Service Facilitator

Solid Service Electronics Corporation; Tarlac City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Solid Service Electronics Corporation is seeking a customer-focused Front Desk Associate to represent the branch and deliver courteous, professional service to walk-in and phone customers. The role requires handling inquiries, coordinating with branch personnel, and maintaining accurate records and documents for Head Office.

Fresh graduates are welcome. A degree in business is preferred, with strong communication skills and adaptability to a fast-paced environment.

Qualifications

• Bachelor’s degree in business preferred.
• Fresh graduates welcome to apply.
• Pleasing and professional personality.
• Personable, flexible, and adaptable in a fast-paced environment.
• Strong oral and written communication skills.
• Customer-service oriented with ability to handle inquiries professionally.
• Organized and detail-oriented, able to perform clerical tasks.
• Able to coordinate with customers, branch personnel, and Head Office.
• Willing to work at the assigned branch location.

Responsibilities

• Serves as the front desk representative of the branch and provides courteous and professional assistance to customers.
• Handles customer inquiries, concerns, requests through face-to-face interactions and telephone calls.
• Provides accurate and timely information while ensuring a positive customer experience.
• Receives, records, and properly handle customer concerns and requests to the appropriate personnel for proper action.
• Organizes, maintains, and prepares branch documents for submission to Head Office.
• Assists in the coordination and processing of branch utility bills, including electricity, water, telephone, internet, and other similar expenses.
• Maintains proper filing and documentation of branch administrative records.
• Coordinates with Head Office and other concerned departments regarding branch administrative requirements and concerns.
• Performs other administrative, clerical, and customer service-related duties as may be assigned to support the efficient operation of the branch.

Skills

Communication skills

Customer service

Front desk

Administrative tasks

Head Office coordination

Adaptability

Education

Bachelor’s degree in business

Job description

JOB QUALIFICATIONS

• Bachelor’s degree preferably in business course.


• Fresh graduates are welcome to apply.


• With a pleasing and professional personality.


• Personable, flexible, and adaptable to a fast-paced and changing work environment.


• Good oral and written communication skills.


• Customer-service oriented, with the ability to handle customer inquiries, concerns, and requests professionally.


• Organized, detail-oriented, and capable of performing basic administrative and clerical tasks.


• Able to communicate and coordinate effectively with customers, branch personnel, and Head Office.


• Willing to work at the assigned branch location.

RESPONSIBILITIES

• Serves as the front desk representative of the branch and provides courteous and professional assistance to customers.


• Handles customer inquiries, concerns, requests, and other frontline customer service needs through face-to-face interactions and telephone calls.


• Provides accurate and timely information while ensuring a positive customer experience.


• Receives, records, and properly handle customer concerns and requests to the appropriate personnel for proper action.


• Organizes, maintains, and prepares branch documents, including receipts, petty cash records, and other administrative files for submission to Head Office.


• Assists in the coordination and processing of branch utility bills, including electricity, water, telephone, internet, and other similar expenses.


• Assists in maintaining proper filing and documentation of branch administrative records.


• Coordinates with Head Office and other concerned departments regarding branch administrative requirements and concerns.


• Performs other administrative, clerical, and customer service-related duties as may be assigned to support the efficient operation of the branch.