Credit Operations & Client Services Associate

The Golden Legacy Financing Corporation; Cebu City; On-site; Full time

Job summary

A financial services company in Cebu City is looking for a candidate to support the Branch Head in various operations, particularly in credit operations and maintaining branch standards. Responsibilities include assisting in loan processing, engaging with clients to address inquiries, conducting necessary verifications, and ensuring the cleanliness of the branch premises. The ideal candidate will help improve customer service practices and assist with administrative tasks, all contributing to the smooth operation of the branch.

Responsibilities

• Support Branch Head in credit operations.
• Assist in loan processing and inquiries.
• Pre-screen clients for loan eligibility.
• Conduct verification for clients' pension status.
• Encode loan information and prepare documentation.
• Provide feedback on application status.
• Coordinate loan payment processing.
• Prepare documents for management reporting.
• Identify process improvements.
• Maintain branch cleanliness and inventory.

Job description

Job Summary

• Supports and assists the Branch Head in credit operations and in the maintenance of branch premises in accordance with company standards.
  
  

Key Responsibilities

• Branch Credit Operations
• Assists the Branch Head in credit operations and loan processing:
• Receives clients and attends to their inquiries regarding loan application
• Pre-screens clients to determine their financial needs, pension type and eligibility for loan application; secures the necessary documentation to facilitate loan processing
• Conducts the appropriate verification process to determine clients pension status, loanable limits, and accuracy of information provided in submitted requirements
• Encodes loan information to database and prepares the necessary documentation to initiate the loan approval process
• Provides timely feedback to concerned parties (e.g. walk-ins/ sales agent) on status of application to facilitate remedial action and minimize delays in processing (e.g. due to lack of proper documentation).
• Coordinates with Head Office for loan payment processing and release; facilitates loan proceeds releasing to borrowers; conducts necessary follow-ups to ensure timely release.
• Assists the Branch Head in preparing documents/ data for management reporting.
• Identifies areas for process improvements in accordance with customer needs and companys requirements; provides input to Branch Head/ Credit management.
• Customer Relations Management
• Engages clients and attends to their inquiries according to Golden Legacys customer service standards.
• Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.
• Branch Administrative Management
• Supports and assists the Branch Head in ensuring the cleanliness and maintenance of branch premises.
• Maintains an inventory of office supplies and places orders when necessary.
• Maintains an efficient filing system for branch documents.
• Maintains a record of office expenses and provides regular reporting to Branch Head.
• Processes actions needed for branch maintenance including utility and other payments, coordination for business and local permits, and other requirements needed for the upkeep of the branch
• Others
• Performs other duties and responsibilities that may be assigned from time to time.