Customer Service Executive — Interior Materials & Design

Surfacehub Pte Ltd; Santo Niño 1st; On-site; PHP 2,353,000 - 3,529,000; Full time

Job summary

Surfacehub Pte. Ltd. is the exclusive Singapore distributor for AICA's HPL and panel products, serving the architecture, interior design and building materials industry.

We seek a proactive Customer Service Executive to support customers and the sales team, handling enquiries, quotations, orders and project requirements with efficiency. The role suits an organised, responsive individual who enjoys fast-paced, design-related environments and working closely with cross-functional teams to ensure

Qualifications

• Customer-oriented with good communication and interpersonal skills.
• Organised, detail-oriented and able to manage multiple tasks.
• Proficient in MS Office and comfortable learning new systems.
• Able to work independently and with sales/operations teams.

Responsibilities

• Attend to customer enquiries via phone, email, WhatsApp and other channels.
• Prepare and follow up on quotations, orders and related sales documentation.
• Assist customers with product information, availability, samples and general enquiries.
• Coordinate with sales, suppliers and internal teams on orders and projects.
• Monitor order progress and update customers on delivery/collection arrangements.
• Maintain accurate records in the company system.
• Provide administrative support to Account Managers as required.

Job description

Surfacehub Pte. Ltd. is the exclusive Singapore distributor for AICA's HPL and panel products, serving the architecture, interior design and building materials industry.

We seek a proactive Customer Service Executive to support customers and the sales team, handling enquiries, quotations, orders and project requirements with efficiency. The role suits an organised, responsive individual who enjoys fast-paced, design-related environments and working closely with cross-functional teams to ensure