Customer Service/Sales Coordinator (tender/gov project)

JE Human Resources Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,268,000 - 1,930,000; Full time

Benefits offered by this job

Performance Bonus

Quarterly incentive

Annual profit sharing

Job summary

JE Human Resources Pte. Ltd. in Singapore is seeking a Customer Service Executive/Sales Coordinator to join their team. You will handle customer enquiries, prepare quotations, process sales orders, and coordinate delivery with internal departments to ensure timely fulfilment.

You will build strong customer relationships through professional service, leverage ERP tools for order accuracy, and support procurement and process improvements while embracing AI-enabled workflows to boost productivity.

Qualifications

• Experience in customer service and sales support.
• Strong quotation preparation and order processing skills.
• Familiar with ERP systems and cross-functional collaboration.

Responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements using ERP.

Skills

Customer service

Sales coordination

ERP knowledge

Quotation preparation

Tools

ERP system

Job description

Our client is a Singapore’s leading distributor for electrical, lighting, control and safety products and accessories. Currently, they are looking for a Customer Service Executive/Sales Coordinator to join their family.

Job Details

• Salary range: $2300-$3500 (depends on experience)

• Working Hour: Monday to Friday (8am-5.30pm)

• Working Location: Kallang (Central)

• Benefits: Performance Bonus (Twice a year), quarterly incentive, annual profit sharing

• Free parking, medical and dental benefits

Job Scope

• Handle customer enquiries and prepare quotations based on customer requirements.

• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.

• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.

• Build and maintain strong customer relationships through responsive and professional service.

• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.

• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.

• Maintain accurate sales and order documentation, ensuring compliance with company procedures.

• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.

• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.

• Support continuous process improvements and perform other duties as assigned by Management.

JE Human Resources Pte Ltd (21C0627)

Lim Hui Min (Reg No. R2090281)