Customer Service & Documentation Specialist

Container Bridge Philippines Inc. - CBPI Group; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Container Bridge Philippines Inc. (CBPI Group) seeks a Customer Service & Documentation Specialist to manage importer/exporter accounts, gather mandatory trade documents, and ensure data accuracy before submission to our Licensed Customs Brokers.

The role balances high-touch customer service with strict adherence to Philippine tariffs and customs rules, requires English/Tagalog communication, and involves coordinating with BOC, CMTA compliance, E2M systems, and PEZA-related zones.

Qualifications

• Bachelor's degree in Customs Administration, Supply Chain Management, or International Trade.
• 1 to 3 years of experience in customer service and documentation within a Philippine customs brokerage house, international freight forwarder, or PEZA logistics firm.
• Familiarity with the Customs Modernization and Tariff Act (CMTA), E2M systems, and value-added service providers (VASPs) like InterCommerce, CargoData, or E-Konek.
• Excellent English and Tagalog communication skills (written and verbal).

Responsibilities

• Manage client accounts and provide proactive, real-time updates on Bureau of Customs (BOC) clearance statuses.
• Collect, verify, and review essential international trade documents (Commercial Invoices, Packing Lists, Bill of Lading/Airway Bill, Certificate of Origin, imports permits).
• Encode shipment data into the company's brokerage software for E2M entry processing.
• Assist clients with CPRS status and documentation for SGL or PEZA/Clark/ Subic zones if applicable.
• Identify invoice errors, valuation misalignments, or missing commodity descriptions and coordinate with clients to rectify before filing.
• Prepare accurate Statements of Account (SOA) and track duties, taxes, storage, demurrage, and brokerage fees.

Skills

Customer service

Attention to detail

English proficiency

Tagalog language

Education

Bachelor's degree in Customs Administration / Supply Chain Management / International Trade

Tools

CMTA familiarity

E2M systems

VASPs (InterCommerce, CargoData, E-Konek)

Job description

The Customer Service & Documentation Specialist is responsible for managing client accounts, gathering mandatory international shipping trade documents, and ensuring data accuracy before submission to our Licensed Customs Brokers. This role requires a balance of high-touch customer care and strict attention to Philippine tariff and customs regulations.

Duties and Responsibilities

• Client Account Management: Serve as the primary point of contact for importers and exporters, providing proactive, real-time updates on Bureau of Customs (BOC) clearance statuses, assessment of duties, and delivery schedules.
• Document Completion & Review: Collect, verify, and review essential international trade documents (Commercial Invoices, Packing Lists, Bill of Lading/Airway Bill, Certificate of Origin, and Import Clearances/Permits from regulatory agencies like FDA, BPI, or BAI).
• BOC Systems Preparation: Accurately encode shipment data into the company's brokerage software to prep files for E2M (Electronic-to-Mobile) customs entry processing.
• SGL & CPRS Monitoring: Assist clients with tracking their Client Profile Registration System (CPRS) status and managing documentation required for Super Green Lane (SGL) or Peza/Subic/Clark freeport zones if applicable.
• Discrepancy Resolution: Identify invoice errors, valuation misalignments, or missing commodity descriptions, and collaborate directly with clients to rectify them before formal entry filing.
• Billing & Statement of Accounts (SOA): Prepare accurate SOAs for clients, tracking advanced duties, taxes, storage, demurrage, and brokerage fees.

Qualifications

• Education: Bachelor's degree in Customs Administration, Supply Chain Management, or International Trade. Non-licensed Customs Administration graduates or experienced logistics professionals are highly encouraged to apply.
• Experience: 1 to 3 years of experience in customer service and documentation documentation within a Philippine customs brokerage house, international freight forwarder, or PEZA logistics firm.
• Technical Knowledge: Familiarity with the Customs Modernization and Tariff Act (CMTA), E2M systems, and value-added service providers (VASPs) like InterCommerce, CargoData, or E-Konek.
• Soft Skills: Excellent English and Tagalog communication skills (written and verbal) to confidently interface with corporate clients and port operations staff; highly organized and resilient under tight port timelines.