Global Trade Docs & Client Care Specialist

Container Bridge Philippines Inc. - CBPI Group; Philippines; Vor Ort; PHP 360.000 - 600.000; Vollzeit

Zusammenfassung

Container Bridge Philippines Inc. (CBPI Group) seeks a Customer Service & Documentation Specialist to manage importer/exporter accounts, gather mandatory trade documents, and ensure data accuracy before submission to our Licensed Customs Brokers.

The role balances high-touch customer service with strict adherence to Philippine tariffs and customs rules, requires English/Tagalog communication, and involves coordinating with BOC, CMTA compliance, E2M systems, and PEZA-related zones.

Qualifikationen

• Bachelor's degree in Customs Administration, Supply Chain Management, or International Trade.
• 1 to 3 years of experience in customer service and documentation within a Philippine customs brokerage house, international freight forwarder, or PEZA logistics firm.
• Familiarity with the Customs Modernization and Tariff Act (CMTA), E2M systems, and value-added service providers (VASPs) like InterCommerce, CargoData, or E-Konek.
• Excellent English and Tagalog communication skills (written and verbal).

Aufgaben

• Manage client accounts and provide proactive, real-time updates on Bureau of Customs (BOC) clearance statuses.
• Collect, verify, and review essential international trade documents (Commercial Invoices, Packing Lists, Bill of Lading/Airway Bill, Certificate of Origin, imports permits).
• Encode shipment data into the company's brokerage software for E2M entry processing.
• Assist clients with CPRS status and documentation for SGL or PEZA/Clark/ Subic zones if applicable.
• Identify invoice errors, valuation misalignments, or missing commodity descriptions and coordinate with clients to rectify before filing.
• Prepare accurate Statements of Account (SOA) and track duties, taxes, storage, demurrage, and brokerage fees.

Kenntnisse

Customer service

Attention to detail

English proficiency

Tagalog language

Ausbildung

Bachelor's degree in Customs Administration / Supply Chain Management / International Trade

Tools

CMTA familiarity

E2M systems

VASPs (InterCommerce, CargoData, E-Konek)

Jobbeschreibung

Container Bridge Philippines Inc. (CBPI Group) seeks a Customer Service & Documentation Specialist to manage importer/exporter accounts, gather mandatory trade documents, and ensure data accuracy before submission to our Licensed Customs Brokers.

The role balances high-touch customer service with strict adherence to Philippine tariffs and customs rules, requires English/Tagalog communication, and involves coordinating with BOC, CMTA compliance, E2M systems, and PEZA-related zones.