Customer Service & Documentation Specialist

Container Bridge Philippines Inc. - CBPI Group; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Container Bridge Philippines Inc. - CBPI Group is seeking a Customer Service & Documentation Specialist in Manila to manage importer/exporter accounts, gather and verify international trade documents, and ensure accuracy before submission to licensed customs brokers.

You will coordinate with clients, monitor BOC clearance statuses, prepare E2M entries, and resolve discrepancies while maintaining strict compliance with CMTA and regulatory requirements.

Qualifications

• Bachelor’s degree in Customs Administration, Supply Chain Management, or International Trade.
• 1–3 years in customer service and documentation in a Philippine customs brokerage, international freight forwarder, or PEZA logistics firm.
• Familiarity with CMTA, E2M systems, and VASPs such as InterCommerce, CargoData, or E-Konek.
• Fluent in English and Tagalog, with strong organizational skills and the ability to interface with port operations staff.

Responsibilities

• Manage importer/exporter client accounts and provide proactive, real-time updates on clearance statuses and delivery schedules.
• Collect, verify, and review essential international trade documents (invoices, packing lists, B/L/AWB, origin certificates, imports permits).
• Encode shipment data into brokerage software for E2M entry processing.
• Assist clients with CPRS status and documentation for SGL or PEZA/Subic/Clark zones when applicable.
• Identify invoice discrepancies or missing commodity descriptions and coordinate with clients to rectify them.
• Prepare accurate Statements of Account (SOA) including duties, taxes, storage, and broker fees.

Skills

Customer service

Documentation

English & Tagalog communication

Attention to detail

Education

Bachelor's degree in Customs Administration

Bachelor's degree in Supply Chain Management

Bachelor's degree in International Trade

Tools

E2M systems

CMTA knowledge

InterCommerce

CargoData

E-Konek

Job description

The Customer Service & Documentation Specialist is responsible for managing client accounts, gathering mandatory international shipping trade documents, and ensuring data accuracy before submission to our Licensed Customs Brokers. This role requires a balance of high-touch customer care and strict attention to Philippine tariff and customs regulations.

Duties and Responsibilities:

• Client Account Management: Serve as the primary point of contact for importers and exporters, providing proactive, real-time updates on Bureau of Customs (BOC) clearance statuses, assessment of duties, and delivery schedules.
• Document Completion & Review: Collect, verify, and review essential international trade documents (Commercial Invoices, Packing Lists, Bill of Lading/Airway Bill, Certificate of Origin, and Import Clearances/Permits from regulatory agencies like FDA, BPI, or BAI).
• BOC Systems Preparation: Accurately encode shipment data into the company's brokerage software to prep files for E2M (Electronic-to-Mobile) customs entry processing.
• SGL & CPRS Monitoring: Assist clients with tracking their Client Profile Registration System (CPRS) status and managing documentation required for Super Green Lane (SGL) or Peza/Subic/Clark freeport zones if applicable.
• Discrepancy Resolution: Identify invoice errors, valuation misalignments, or missing commodity descriptions, and collaborate directly with clients to rectify them before formal entry filing.
• Billing & Statement of Accounts (SOA): Prepare accurate SOAs for clients, tracking advanced duties, taxes, storage, demurrage, and brokerage fees.

Qualifications:

• Education: Bachelor’s degree in Customs Administration, Supply Chain Management, or International Trade. Non-licensed Customs Administration graduates or experienced logistics professionals are highly encouraged to apply.
• Experience: 1 to 3 years of experience in customer service and documentation documentation within a Philippine customs brokerage house, international freight forwarder, or PEZA logistics firm.
• Technical Knowledge: Familiarity with the Customs Modernization and Tariff Act (CMTA), E2M systems, and value-added service providers (VASPs) like InterCommerce, CargoData, or E-Konek.
• Soft Skills: Excellent English and Tagalog communication skills (written and verbal) to confidently interface with corporate clients and port operations staff; highly organized and resilient under tight port timelines.