Customer Service (CS) Specialist

Asia Peopleworks Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Asia Peopleworks Inc. is looking for fresh graduates or students for a full-time on-site position in Makati. The role involves assisting customers via calls, social media, and emails, as well as addressing customer complaints to enhance user experience. Candidates should possess at least a high school diploma, have excellent communication and interpersonal skills, and be proficient in MS Office. This position requires working at least 6 days a week in the field.

Qualifications

• Experience in Credit Card Business or Banking and Finance is preferred.
• Open for fresh graduates.

Responsibilities

• Solve customer's questions in a timely manner.
• Record consultation content and provide feedback to management.
• Understand micro lending and policy knowledge.
• Improve user experience by solving customer complaints.

Skills

Excellent communication skills

Interpersonal skills

MS Office proficiency

Adaptability to new technology

Education

High school diploma

Job description

On-site - Makati Fresh Graduate/Student High/Senior High School Full-time

Job Description

Key Responsibilities:

• Solve customer's questions in a timely manner through customer calls, social media, email and etc.
• Record the consultation content, give feedback to management and help to improve the product drawback
• Understand the micro lending knowledge, master the policy knowledge, and answer customer questions correctly.
• Solve customer complaints and improve user experience.

Qualifications:

• Candidate who has experience in Credit Card Business or Banking and Finance.
• Candidate must possess at least a high school diploma; Open for fresh graduates.
• Excellent communication and interpersonal skills.
• Able to operate computer and MS office and able to adapt to new technology in work.
• Must be amenable to work in the field at least 6 days a week.

Working Location

6/F, Asia PeopleWorks, Inc.. 6/F, The Athenaeum Bldg, 160 L.P. Leviste Street, Salcedo, Makati, 1227 Metro Manila, Philippines