Customer Service & Case Resolution Specialist

UPS; Pampanga; On-site; PHP 250,000 - 350,000; Full time

Job summary

UPS in the Philippines, Pampanga, is seeking a customer service professional to handle inquiries, input data, investigate cases, and monitor progress. This permanent role offers exposure to global logistics operations.

You will document information, coordinate with teams, and follow through until cases are resolved, ensuring high-quality service for customers and a smooth case workflow.

Join a Fortune Global 500 company and contribute to outcomes in a fast-paced environment.

Responsibilities

• Provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Job description

UPS in the Philippines, Pampanga, is seeking a customer service professional to handle inquiries, input data, investigate cases, and monitor progress. This permanent role offers exposure to global logistics operations.

You will document information, coordinate with teams, and follow through until cases are resolved, ensuring high-quality service for customers and a smooth case workflow.

Join a Fortune Global 500 company and contribute to outcomes in a fast-paced environment.