Global Customer Service Advisor

DHL Express; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

DHL Express is seeking a customer service professional to join its global team in the Philippines. You will handle bookings, inquiries, and shipment tracking through calls and other channels, delivering professional service while meeting KPIs and customer satisfaction targets.

The role emphasizes empathy, accurate information, and effective collaboration with internal teams. Ideal candidates have 2+ years in customer service or related fields, excellent communication, and a service-driven

Qualifications

• 2+ years in customer service, call center, telesales, or service-related roles.
• Strong communication and teamwork abilities.
• Customer-focused with a proactive service mindset.

Responsibilities

• Provide full DHL customer service offerings via hotline and other channels.
• Process bookings accurately and efficiently.
• Provide shipment tracking, delivery times, pricing, and customs info.
• Resolve issues and complaints quickly with high service quality.
• Deliver empathetic, professional customer experiences.
• Meet KPIs for call handling time, quality, and satisfaction.
• Identify sales opportunities by promoting DHL services.
• Coordinate with Operations to resolve customer concerns.
• Follow procedures and suggest improvements.

Skills

Excellent communication

Telephone handling

Typing speed (30 WPM)

Problem solving

Customer-focused

Interpersonal skills

Negotiation

Work under pressure

Accountability

Positive attitude

Job description

DHL Express is seeking a customer service professional to join its global team in the Philippines. You will handle bookings, inquiries, and shipment tracking through calls and other channels, delivering professional service while meeting KPIs and customer satisfaction targets.

The role emphasizes empathy, accurate information, and effective collaboration with internal teams. Ideal candidates have 2+ years in customer service or related fields, excellent communication, and a service-driven