Customer Resolution Specialist — Shipping & Claims

UPS International General Services Co.; Pampanga; On-site; PHP 200,000 - 280,000; Full time

Job summary

UPS International General Services Co. in the Philippines seeks a customer-focused professional to deliver end-to-end service for UPS Account Executives and preferred account holders. You will resolve service issues, manage tracing and claims inquiries, process refunds, and ensure timely solutions with proactive follow-ups.

Join a team that values collaboration, operational excellence, and strong communication to maintain exceptional customer satisfaction.

Qualifications

• College level or international equivalent required.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Resolve service-related inquiries promptly and effectively.
• Assist with account-related inquiries and coordination.
• Provide guidance on shipping and tracking statuses.
• Support tracing and claims investigations.
• Handle additional account and shipment requirements for smooth operations.
• Collaborate with internal teams to meet customer needs.

Skills

Verbal & written communication

Problem solving

Customer service mindset

Education

College Level or international equivalent

Job description

UPS International General Services Co. in the Philippines seeks a customer-focused professional to deliver end-to-end service for UPS Account Executives and preferred account holders. You will resolve service issues, manage tracing and claims inquiries, process refunds, and ensure timely solutions with proactive follow-ups.

Join a team that values collaboration, operational excellence, and strong communication to maintain exceptional customer satisfaction.