Call Center Operations Leader

iQor; Davao del Sur; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor is seeking a Call Center Supervisor to oversee daily operations, assign tasks, and motivate agents in the Philippines. The role includes hiring, training, and evaluating performance while ensuring compliance with company policies and customer service standards.

The ideal candidate has 3+ years in call center environments and at least 1 year in supervision. You will drive improvements, monitor metrics, and collaborate with other iQor facilities to share best practices.

Qualifications

• 3+ years of call center experience in collections/sales/customer service/technical support.
• 1+ years of supervisory experience.

Responsibilities

• Oversee call center staff and assign tasks, motivate, discipline and assess performance.
• Hire, train and prepare representatives to respond to customer questions or troubleshoot issues.
• Ensure agents understand and comply with objectives, standards and policies.
• Monitor performance, provide coaching and take corrective action when needed.
• Identify cost-saving process improvements and streamline tasks.
• Drive continuous improvement through trend reporting and metrics management.
• Share best practices across iQor facilities and ensure policy adherence.

Skills

Call center experience

Supervisory experience

Education

High school diploma

Job description

iQor is seeking a Call Center Supervisor to oversee daily operations, assign tasks, and motivate agents in the Philippines. The role includes hiring, training, and evaluating performance while ensuring compliance with company policies and customer service standards.

The ideal candidate has 3+ years in call center environments and at least 1 year in supervision. You will drive improvements, monitor metrics, and collaborate with other iQor facilities to share best practices.