Team Leader |End to End Credit Card Experience |

Recruitify_HR; Taguig; On-site; PHP 424,080 - 479,880; Full time

Job summary

A leading HR recruitment firm is looking for a Team Leader to manage and support a team in credit card operations in Taguig. The role requires a candidate with at least 2 years of relevant Team Leader experience, strong credit card process knowledge, and the ability to drive KPIs. Responsibilities include coaching, performance management, and ensuring compliance with banking regulations. If you are ready to lead a dynamic team and improve service outcomes, apply now.

Qualifications

• Minimum of 2 years of experience as a Team Leader in a BPO setting.
• Strong experience in BFSI LOBs, with at least 3 years of relevant experience.
• Experience in end-to-end credit card operations including CSR, Collections, Fraud, and Disputes.

Responsibilities

• Manage and support a team handling credit card operations.
• Drive performance and ensure compliance with banking regulations.
• Coach agents and handle escalations.

Skills

Leadership and mentoring

Performance management

Customer service excellence

Credit card process knowledge

Education

Bachelor's degree or equivalent experience

Job description

Description / Requirements

Job title: Team Leader

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 38,000 - 43,000 basic / 2,000 allowance

Target start date: Immediately/Asap

The Team Leader will manage and support a team handling end-to-end credit card operations, including application processing, onboarding, customer servicing, billing, disputes, and collections. The role focuses on driving performance, ensuring compliance with banking regulations, meeting SLAs/KPIs, and delivering excellent customer experience. The Team Leader will coach agents, monitor quality, handle escalations, and collaborate with stakeholders to improve processes and service outcomes.

Requirements

• Bachelors degree or equivalent experience is required (Undergraduates are welcome to apply)
• At least 2 years of relevant experience as a Team Leader in a BPO setting
• With strong experience in BFSI LOBs, a minimum of 3 years
• With end to end credit card experience (from CSR, Collections, Fraud, Disputes and Chargebacks)
• Leads and mentors teams, manages performance and escalations, and drives KPI achievement across all credit card operations.
• Strong knowledge of credit card processes, resolving disputes and collections, ensuring strict compliance with FCRA, FDCPA, and PCI-DSS.
• Monitors metrics, prepares reports, identifies gaps, and drives process improvements while coordinating with cross-functional teams.
• Willing to work on-site and shift schedule in Taguig