Representative, Customer Service

Synchrony; Mandaluyong; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Synchrony is seeking a Customer Service Representative in the Philippines to handle inbound calls about Client Credit Card accounts. The role focuses on delivering excellent service, resolving inquiries, and identifying sales opportunities.

A hybrid work setup is available in Northgate/Alabang, with emphasis on timely, professional communication and customer relationship building. The position requires at least 2nd year college or a 2-year associate degree, strong English skills, and the ability

Qualifications

• Excellent English verbal and written communication skills.
• Ability and willingness to recognize and deliver on card service sales opportunities.
• Customer service centric with strong relationship-building skills.
• Able to perform in a fast-paced environment and adapt to change.

Responsibilities

• Answer inbound calls from stores and customers regarding Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Use problem solving and decision making to achieve high customer satisfaction.
• Generate additional revenue via retail, credit, and product marketing.
• Comply with call quality standards and company policies.
• Work in a hybrid setup and maintain punctuality and attendance.

Skills

English communication

Sales mindset

Customer service

Adaptability

Education

College/Associate degree

Tools

Basic computer skills

Job description

At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.

As part of our Customer Service Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Customer Service Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications

• Completed at least 2nd year in College or 2-year Associate course
• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team
• Amenable to work in Northgate, Alabang and work in a hybrid set-up.
• Reside within 100 km distance from the Muntinlupa hub that can be travelled by at most 4 hours by land.
• Have at least a 30 Mbps wired internet connection when required for the role.

Grade/Level: 04

Job Family Group:

Customer Service Operations