Customer Service Associate - US Benefits

Nidec Motor Philippines Corporation; Metro Manila; Hybrid; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Hybrid Work Setup

HMO for employees and dependents

13th month pay

Meal/ Transportation / Rice / Clothing

Vacation Leaves

Sick Leaves

Study Assistance

Job summary

Nidec Motor Philippines Corporation in Manila is seeking a dedicated HR Benefits Coordinator to help administer employee benefit programs through Workday and support US-based benefits policies. You will be the first contact for questions on eligibility, enrollment, and plan provisions.

This role requires a Bachelor's degree, 2 years' HR experience with US operations, and the ability to work graveyard shifts.

Qualifications

• Bachelor's degree in any related field or equivalent experience.
• With 2 years of experience supporting a US-based company in HR.
• Workday experience a plus.
• Good communication skills.
• Amenable to work on graveyard shift.

Responsibilities

• Coordinate the administration of employee benefit programs administration through Workday.
• First point of contact with employees regarding questions on US benefits eligibility, provisions, and other matters related to benefits.
• Assist employees with US benefits enrollments, as a new employee, life event and open enrollment.
• Provide Workday administrative support to HR departments to support benefits plan administration, terminations, leaves.
• Assist employees with carrier contacts, coverage verification and benefit documentation requests.
• Perform Dependent Audit verification for new employees and dependents enrolled in Nidec benefit plans.
• Escalate questions as necessary to resolve complex benefits issues.
• Assists with weekly management of benefit plan administration and payroll billing questions or problems.

Skills

Workday experience

US benefits knowledge

Communication skills

Graveyard shift

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

About us

Nidec Motor Philippines Corporation (NMPC) is the leading provider of value-based solutions to all business platforms of its parent company, Nidec Corporation, a manufacturer of large and small precision motors based in Kyoto, Japan. As a shared service resource for the Nidec group of companies, Nidec Motor Philippines Corporation (NMPC) provides value-based solutions to all business platforms of Nidec and its service portfolio includes Administrative Services, Financial Services, Sales and Marketing Services, IT Services, Supply Chain Management Services, Technical Engineering Services and Procurement Services. Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.

Qualifications & experience

• Bachelors' degree in any related field or equivalent experience.

• With 2 years of experience supporting a US-based company in HR.

• Workday experience a plus.

• Good communication skills.

• Amenable to work on graveyard shift.

Tasks & responsibilities

• Coordinate the administration of employee benefit programs administration through Workday.

• First point of contact with employees regarding questions on US benefits eligibility, provisions, and other matters related to benefits.

• Assist employees with US benefits enrollments, as a new employee, life event and open enrollment.

• Provide Workday administrative support to HR departments to support benefits plan administration, terminations, leaves.

• Assist employees with carrier contacts, coverage verification and benefit documentation requests.

• Perform Dependent Audit verification for new employees and dependents enrolled in Nidec benefit plans.

• Escalate questions as necessary to resolve complex benefits issues.

• Assists with weekly management of benefit plan administration and payroll billing questions or problems.

Benefits

• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package

• Meal, Transportation, Rice, Clothing Allowance

• Paid Leaves – We provide leave benefits to allow employees to take time off work – 20 Vacation, 20 Sick (convertible to cash if unused)

• Guaranteed Midyear Pay and 13th month pay

• HMO for employees and qualified dependents

• Productivity and Perfect Attendance Incentive; Performance-based Merit Increase

• Hybrid Work Setup: 2 days onsite work, 3 days work from home

• Business Travel – We provide opportunities to employees in qualified roles to visit other Nidec global sites

• Life / Personal Accident Insurance

• Study Assistance