Call Center Agent - Telecommunications Acc. | Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City invites applicants for an onsite customer service role. You will handle inbound inquiries about telecommunications products, services, billing, and technical issues, providing prompt, accurate support via phone.

The ideal candidate has at least 6 months of customer contact experience, is proficient in English (B2), and is willing to work shifts, weekends, and holidays if required.

Qualifications

• Minimum 6 months of customer contact experience in a BPO or similar setting.
• B2 English communication proficiency.
• High School Graduate, Old or New Curriculum.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound customer inquiries regarding telecommunications products, services, billing, and technical concerns.
• Provide prompt, accurate, and professional customer support through phone interactions.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Document customer interactions and update account information accurately.
• Meet or exceed quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and compliance standards.
• Escalate complex concerns to the appropriate department when necessary.

Skills

CCE experience

B2 English

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

• Handle inbound customer inquiries regarding telecommunications products, services, billing, and technical concerns.

• Provide prompt, accurate, and professional customer support through phone interactions.

• Resolve customer issues efficiently while ensuring a positive customer experience.

• Document customer interactions and update account information accurately.

• Meet or exceed quality, productivity, and customer satisfaction targets.

• Follow company policies, procedures, and compliance standards.

• Escalate complex concerns to the appropriate department when necessary.

Qualifications

• At least 6 months of Customer Contact Experience (CCE) in a BPO or customer service environment.

• B2 English communication proficiency.

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• Willing to work onsite.

• Amenable to work on shifting schedules, weekends, and holidays if required.

• Strong problem-solving skills and customer service orientation.

• Basic computer navigation and typing skills.