US Payroll Support Analyst – Night Shift

Santa Isabel; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Santa Isabel in the Philippines is seeking entry-level personnel to support US payroll inquiries. The role requires English proficiency, analytical thinking, and problem-solving abilities. Responsibilities include handling inquiries via phone or fax, auditing payroll accuracy, and resolving client questions on procedures and taxes.

Fresh graduates are welcome. Night shift schedule from 9 PM to 6 AM; walk-ins accepted with resume and ID during business hours.

Qualifications

• Must have at least a Bachelor’s degree or equivalent; open to varying education levels.
• Fresh grads welcome; entry-level in Customer Service or related field.

Responsibilities

• Supports and handles US payroll inquiries via phone/fax and processes in ADP.
• Audits payroll for accuracy; answers basic client questions re procedures and taxes.
• Responds to client calls with high-quality service and aims for first-contact resolution.

Skills

English proficiency

Analytical skills

Problem solving

Education

Bachelor's degree

High School Diploma

Some College (but did not graduate)

TESDA / Technical / Vocational Certificate

Job description

Santa Isabel in the Philippines is seeking entry-level personnel to support US payroll inquiries. The role requires English proficiency, analytical thinking, and problem-solving abilities. Responsibilities include handling inquiries via phone or fax, auditing payroll accuracy, and resolving client questions on procedures and taxes.

Fresh graduates are welcome. Night shift schedule from 9 PM to 6 AM; walk-ins accepted with resume and ID during business hours.