Customer Service Associate (Level 1- Korean Speaker)

Robert Bosch Group; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Robert Bosch Group in the Philippines seeks a Customer Service Associate (Level 1) fluent in Korean and Business English to join our on-site team in Taguig. This full-time role involves handling and resolving customer inquiries, offering premium services, and supporting automobile customers in a high-volume environment.

You will follow up on open cases, keep detailed records, stay updated on case status, and collaborate with a proactive, team-oriented group.

Qualifications

• Minimum 6 months experience in customer service
• Bachelor’s degree in any field
• Fluent in Korean and Business English
• Willingness to work in rotation schedule (rest day or off may be weekdays or weekends)
• On-site work environment

Responsibilities

• Respond to user inquiries and requests, offer premium services for automobile customers
• Follow up on open cases/tickets to ensure timely response and resolution; document problems and solutions
• Keep customers updated on case status and resolution times
• Contribute to a collaborative, customer-focused team with a positive attitude

Skills

Korean language

Customer service

English communication

Education

Bachelor's degree

Job description

Customer Service Associate (Level 1- Korean Speaker)

• Full-time


• Legal Entity: Bosch Service Solutions Inc.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)


• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference


• Conscientious coordination: Keep customer updated of case status and resolution times


• Personality: team player, strong customer service attitude, pro-active, positive \"can do\" attitude, and stress resistance in emergency situations


• Knowledge and experience: Minimum 6 monthsexperience in customer service


• Working practice: strong attention to details, quality-conscious and results-driven


• Languages: Fluent communication skills (oral and written) in Korean and Business English


• Education: Bachelor’s degree in any field


• Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site

Recruitment Process: Online English Exam > Interview with HR & Operations (Joint Interview)