Customer Service Associate Level 1- Korean Speaker

Bosch; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Bosch Service Solutions Inc. in Taguig, Philippines, is seeking a customer service specialist to respond to automotive customer inquiries, including premium services, and to handle eCall (emergency) and iCall inquiries with professionalism and empathy.

The ideal candidate has at least 6 months in customer service, is fluent in Korean and Business English, and can thrive in a team. The role requires on-site work with rotating shifts; a Bachelor's degree is required.

Qualifications

• Minimum 6 months experience in customer service.
• Fluent in Korean and business English.
• Willing to work in rotation shifts, including weekends.
• Strong attention to detail and quality-conscious work habits.

Responsibilities

• Take responsibility: Respond to user inquiries and requests, offering premium services in daily contact with automobile customers, handling eCall and iCall inquiries.
• Reliable implementation: Follow up on open cases/tickets to ensure proper response and satisfactory resolution, maintain detailed documents of problems and solutions.
• Conscientious coordination: Keep customers updated on case status and resolution times.

Skills

Customer service

Team player

Proactive

Stress resistance

Attention to detail

Korean language

Education

Bachelor's degree

Job description

Job Description:

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Take responsibility:Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation:Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination:Keep customer updated of case status and resolution times

Qualifications

• Personality:team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations
• Knowledge and experience:Minimum 6 monthsexperience in customer service
• Working practice:strong attention to details, quality-conscious and results-driven
• Languages:Fluent communication skills (oral and written) in Korean and Business English
• Education:Bachelor’s degree in any field
• Schedule: Willingness to work in rotationschedule (rest day or off will either fall on a weekdays or weekends),holidays and working on-site

Legal Entity: Bosch Service Solutions Inc.