Customer Service Associate (Level 1- Korean Speaker)

Bosch Service Solutions, Inc.; Pateros; On-site; PHP 391,000 - 614,000; Full time

Job summary

Bosch Service Solutions, Inc. in Manila, Philippines, is seeking a customer service professional to handle inquiries from automotive customers, in Korean and English, with a focus on premium service.

The role requires teamwork, attention to detail, and the ability to work in a rotating schedule including weekends and holidays on-site. A Bachelor’s degree is required and at least 6 months of customer service experience is preferred.

Qualifications

• Minimum 6 months experience in customer service.
• Fluent in Korean and business English (oral and written).
• Bachelor’s degree in any field is required.

Responsibilities

• Take responsibility: respond to user inquiries and offer premium services for automotive customers.
• Reliable implementation: follow up on open cases and document problems and solutions.
• Conscientious coordination: keep customers updated on case status and resolution times.

Skills

Customer service

Korean language

Business English

Teamwork

Education

Bachelor’s degree in any field

Job description

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Take responsibility:Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation:Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination:Keep customer updated of case status and resolution times

Qualifications

• Personality:team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations
• Knowledge and experience:Minimum 6 monthsexperience in customer service
• Working practice:strong attention to details, quality-conscious and results-driven
• Languages:Fluent communication skills (oral and written) in Korean and Business English
• Education:Bachelor’s degree in any field
• Schedule: Willingness to work in rotationschedule (rest day or off will either fall on a weekdays or weekends),holidays and working on-site