Customer Service Associate - Insurance Account

Accenture in the Philippines; Philippines; On-site; PHP 167,000 - 234,000; Full time

Job summary

Accenture in the Philippines is seeking an Associate to review documents for completeness and compliance, verify agent and license information, and encode data into our systems with accuracy. You will identify the next process in the workflow and post necessary correspondences, supporting smooth operations.

On-site roles are based in Gateway Cubao, Quezon City or Axis Alabang, with flexible shifts. Candidates typically have 1–2 years in related accounts and strong Microsoft Office skills, and

Qualifications

• Open to college graduates and undergraduates who have completed at least 2nd year and with at least 1 year of experience
• Open to college graduates and undergraduates who have completed at least 1st year and with at least 2 years of experience
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance

Responsibilities

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

Skills

Microsoft Office

Coachable

Flexible with shifts

Education

Completed 2nd year of college or graduate with 1 year experience

Completed 1st year of college or undergraduate with 2 years experience

Job description

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

Associate Role

• Open to college graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience
• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance