Customer Service Associate - Insurance Account

Accenture; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture is hiring for an Associate role in the Philippines. The position involves reviewing documents, verifying information, and encoding data into the system, with opportunities to create correspondences and update records.

The role requires flexibility with shifts and a willingness to work onsite in Cubao, Quezon City or Alabang, Muntinlupa. Open to college graduates or undergraduates who have completed at least 1st year (or 2nd year) with relevant experience, and who have 1–2 years of

Qualifications

• Proficient in Microsoft Office applications.
• Coachable and able to accept feedback to improve performance.
• Willing to work full-time onsite and adapt to shifting schedules.

Responsibilities

• Review documents for completeness and compliance.
• Verify agent and license information accuracy.
• Encode data into system and update records as needed.
• Create and post correspondences when required.
• Follow workflow to determine next process and trigger necessary transactions.
• Perform other tasks assigned by Team Leader/Manager.

Skills

Microsoft Office

Coachable

Flexible with shifts

Onsite readiness

Education

2nd year completed OR 1st year completed with 2+ years experience

Job description

Associate Role

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.
• #LI-PH

• Open to college graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience
• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance
• #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.