Customer service Associate in Manila. Salary upto 30K.

Recruitify_HR; Quezon; On-site; PHP 350,000 - 550,000; Full time

Job summary

A customer service company in the Philippines is looking for a dedicated individual to provide customer service support. The role involves assisting customers with inquiries, resolving complaints, and maintaining customer records. Candidates should hold a Bachelor's degree and have 13 years of experience in customer service. Excellent communication, problem-solving skills, and a customer-oriented mindset are essential. Join a collaborative team focused on improving customer service quality.

Qualifications

• 13 years of experience in customer service.
• Ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Patience and empathy when dealing with customers.
• Ability to work well in a team environment.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively.
• Process orders and requests promptly.
• Maintain customer records by updating account information.
• Collaborate with team members to improve customer service quality.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented mindset

Patience

Empathy

Education

Bachelor's degree in any related field

Job description

Overview

This role provides customer service support by addressing inquiries, resolving complaints, processing requests, and maintaining customer records.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints effectively and ensure customer satisfaction.
• Process orders, forms, applications, and requests promptly.
• Maintain customer records by updating account information as needed.
• Collaborate with team members to improve customer service quality.

Requirements

• Educational Qualifications: Bachelors degree in any related field.
• Experience Level: 13 years of experience in customer service.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Strong problem-solving abilities and customer-oriented mindset.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Responsibilities and Duties: Ability to work well in a team environment.