Customer Service Associate in Manila & Pampanga. Salary upto 20k-40k

Recruitify_HR; Quezon; On-site; PHP 350,000 - 600,000; Full time

Job summary

Recruitify HR in the Philippines (Palawan/Quezon) seeks an experienced Customer Service Specialist to deliver exceptional support to clients via phone, email and chat. You will resolve inquiries and complaints promptly, maintaining detailed records of interactions and collaborating with teammates to boost service quality.

The role requires 5–8 years in customer service, a Bachelor's degree in a relevant field, and a customer-focused mindset with strong problem-solving abilities.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in identifying opportunities for service improvements and enhancements.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in identifying opportunities for service improvements and enhancements.

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in identifying opportunities for service improvements and enhancements.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 5–8 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused mindset with problem-solving abilities.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.