Customer Service Associate in Manila & Cebu. Salary upto 25K-40K.

Recruitify_HR; Taguig; Teletrabalho; PHP 334 800 - 558 000; Tempo integral

Resumo da oferta

A customer service agency in Metro Manila is looking for an experienced customer service representative. The role involves assisting customers, resolving inquiries, maintaining product knowledge, and supporting team efforts to enhance service delivery. Candidates should possess a bachelor's degree and several years of customer service experience, alongside excellent communication and problem-solving skills. Flexible working hours, including evenings, are required.

Qualificações

• 510 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Flexibility, including evenings and weekends.

Responsabilidades

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Conhecimentos

Excellent communication

Interpersonal skills

Problem-solving abilities

Conflict resolution

Patience

Empathy

Formação académica

Bachelor's degree in a relevant field

Descrição da oferta de emprego

Description

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 510 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Problem-solving abilities and conflict resolution.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Flexible hours, including evenings and weekends.