Customer Service Associate in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Taguig; Sur place; PHP 334 800 - 558 000; Plein temps

Résumé du poste

A customer service company in Metro Manila is looking for a Customer Service Representative. The ideal candidate will assist customers with inquiries, resolve complaints efficiently, and maintain a high level of product knowledge. Applicants should have a Bachelor's degree and 5–10 years of experience in customer service. Strong communication, problem-solving skills, and the ability to work flexible hours are essential for success. Join our team to enhance customer satisfaction in a fast-paced environment.

Qualifications

• 5–10 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Flexible hours, including evenings and weekends.

Responsabilités

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving abilities

Conflict resolution

Formation

Bachelor’s degree in a relevant field

Description du poste

Description

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 5–10 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Problem‑solving abilities and conflict resolution.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast‑paced environment.
• Working Conditions: Flexible hours, including evenings and weekends.