Customer Service Associate in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer service company in Quezon City seeks an experienced professional to assist customers with inquiries and resolve complaints effectively. Candidates must have a Bachelor's degree and 5–10 years in customer service, showcasing excellent communication, problem-solving abilities, and patience. The role requires flexibility for working during evenings and weekends. Join us in providing outstanding service and improving customer satisfaction.

Qualifications

• 5–10 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Flexible to work evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Conflict resolution

Patience

Empathy towards customers

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 5–10 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Problem‑solving abilities and conflict resolution.
• Qualities and Traits: Patience and empathy towards customers.
• Responsibilities and Duties: Ability to work in a fast‑paced environment.
• Working Conditions: Flexible hours, including evenings and weekends.