Customer Service Associate (Fresh Graduates)

Active Group; Makati; On-site; PHP 260,000 - 400,000; Full time

Job summary

Active Group Inc. is a real estate developer in the Philippines seeking a Customer Service Associate to be the first point of contact for clients. The role emphasizes excellent communication, multitasking, and the ability to thrive in a fast-paced environment.

Responsibilities include responding to inquiries, providing product information, resolving complaints, and maintaining records. The position involves collaboration with multiple departments to ensure customer satisfaction and timely

Qualifications

• Strong communication skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
• Provide accurate information about the company’s products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Identify and escalate priority issues to the appropriate team members.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Process and secure approval on customer requests.

Job description

Active Group Inc. is a real estate developer in the Philippines that has been a pioneering force for over five decades. The company has contributed to shaping the Philippine landscape through a broad portfolio of projects, ranging from social housing communities to urban skyscrapers. Active Group also develops premier leisure destinations, offering a mix of residential, commercial, and recreational spaces. Team members join an organization with long-standing industry presence and opportunities to learn from diverse, impactful developments.

Role Description

Key Objective: The Customer Service Associate will be responsible for providing exceptional customer service to clients. They will be the first point of contact for customers who have questions or concerns about the company’s products or services. The ideal candidate should have excellent communication skills, be able to multitask, and be comfortable working in a fast-paced environment.

Responsibilities:

• Responding to customer inquiries via phone, email, face to face in a timely andprofessional manner.
• Providing accurate information about the company’s products and services.Resolving customer complaints and issues in a timely and satisfactory manner.
• Maintaining a positive and empathetic attitude towards customers at all times.Identifying and escalating priority issues to the appropriate team members.
• Maintaining accurate records of customer interactions and transactions.Collaborating with other departments to ensure customer satisfaction.
• Processing and securing approval on customer request.