Customer Experience Associate — Fresh Graduates Welcome

Speedmax Intl Cargo Solutions Corp; Manila; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits: Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A logistics company in Manila is seeking fresh graduates for a full-time customer service position. The role involves assisting customers, managing complaints, and collaborating with team members to enhance satisfaction. Candidates should have a Bachelor’s degree in Business Administration or a related field, with strong communication skills. Benefits include government-mandated leave options. This is an on-site position in a collaborative call center environment.

Qualifications

• Less than 1 year of experience in a customer service role.
• Fast-paced call center environment with team collaboration.
• Strong team player with effective communication skills.

Responsibilities

• Assist customers with inquiries and provide effective solutions.
• Manage customer complaints and resolve issues promptly.
• Maintain a high level of product knowledge to aid customers.
• Document interactions and follow up as necessary.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Account management

Technical skills

Organizational abilities

Strong people skills

Effective communication in English

Education

Bachelor’s degree in Business Administration or related field

Job description

A logistics company in Manila is seeking fresh graduates for a full-time customer service position. The role involves assisting customers, managing complaints, and collaborating with team members to enhance satisfaction. Candidates should have a Bachelor’s degree in Business Administration or a related field, with strong communication skills. Benefits include government-mandated leave options. This is an on-site position in a collaborative call center environment.