Real Estate Customer Experience Specialist

Active Group; Makati; Presencial; PHP 260.000 - 400.000; Tempo integral

Resumo da vaga

Active Group Inc. is a real estate developer in the Philippines seeking a Customer Service Associate to be the first point of contact for clients. The role emphasizes excellent communication, multitasking, and the ability to thrive in a fast-paced environment.

Responsibilities include responding to inquiries, providing product information, resolving complaints, and maintaining records. The position involves collaboration with multiple departments to ensure customer satisfaction and timely

Qualificações

• Strong communication skills and the ability to multitask in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
• Provide accurate information about the company’s products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Identify and escalate priority issues to the appropriate team members.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Process and secure approval on customer requests.

Descrição da vaga

Active Group Inc. is a real estate developer in the Philippines seeking a Customer Service Associate to be the first point of contact for clients. The role emphasizes excellent communication, multitasking, and the ability to thrive in a fast-paced environment.

Responsibilities include responding to inquiries, providing product information, resolving complaints, and maintaining records. The position involves collaboration with multiple departments to ensure customer satisfaction and timely