Customer Service Associate - Fresh Grads (Clark On-Site)

Stark BPO Services; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary package

On-the-job training program

Career development opportunities

Supportive team environment

Health and wellness benefits

Performance incentives and bonuses

Clark Freeport Zone facility

Collaborative workplace culture

Job summary

Stark BPO Services is hiring a Customer Service Representative for our Clark Freeport Zone facility in Pampanga. This full-time on-site role welcomes fresh graduates and focuses on delivering exceptional customer support with professionalism and empathy.

You will handle inbound and outbound inquiries, document interactions, and follow established procedures to meet performance targets. Training and a supportive team environment are provided to help you develop essential skills for growth within

Qualifications

• Strong communication and written skills.
• Active listening and customer service orientation.
• Ability to multitask in a fast-paced environment.
• Excellent typing speed and accuracy.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer inbound calls and respond to emails promptly.
• Provide accurate information about products and services to resolve queries.
• Document interactions and transactions in the company system.
• Handle complaints professionally and escalate when necessary.
• Maintain composure while managing multiple inquiries.
• Follow company procedures and quality standards.
• Support teammates and contribute to team goals.
• Aim to meet or exceed performance metrics (e.g., call handling time, CSAT, FCR).

Skills

Communication

Active listening

Multitasking

Typing speed

Customer service

Punctuality

Education

Recent college graduate

Tools

Microsoft Office

Job description

Stark BPO Services is hiring a Customer Service Representative for our Clark Freeport Zone facility in Pampanga. This full-time on-site role welcomes fresh graduates and focuses on delivering exceptional customer support with professionalism and empathy.

You will handle inbound and outbound inquiries, document interactions, and follow established procedures to meet performance targets. Training and a supportive team environment are provided to help you develop essential skills for growth within