Fresh College Graduates Welcome | Customer Service Representative | Clark

Stark BPO Services; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary package

On-the-job training program

Career development opportunities

Supportive team environment

Health and wellness benefits

Performance incentives and bonuses

Clark Freeport Zone facility

Collaborative workplace culture

Job summary

Stark BPO Services is hiring a Customer Service Representative for our Clark Freeport Zone facility in Pampanga. This full-time on-site role welcomes fresh graduates and focuses on delivering exceptional customer support with professionalism and empathy.

You will handle inbound and outbound inquiries, document interactions, and follow established procedures to meet performance targets. Training and a supportive team environment are provided to help you develop essential skills for growth within

Qualifications

• Strong communication and written skills.
• Active listening and customer service orientation.
• Ability to multitask in a fast-paced environment.
• Excellent typing speed and accuracy.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer inbound calls and respond to emails promptly.
• Provide accurate information about products and services to resolve queries.
• Document interactions and transactions in the company system.
• Handle complaints professionally and escalate when necessary.
• Maintain composure while managing multiple inquiries.
• Follow company procedures and quality standards.
• Support teammates and contribute to team goals.
• Aim to meet or exceed performance metrics (e.g., call handling time, CSAT, FCR).

Skills

Communication

Active listening

Multitasking

Typing speed

Customer service

Punctuality

Education

Recent college graduate

Tools

Microsoft Office

Job description

About us

Stark BPO Services is a leading Business Process Outsourcing company dedicated to delivering exceptional customer service solutions to clients across diverse industries. We pride ourselves on creating a supportive and dynamic work environment where talent is nurtured, and professional growth is encouraged. Our commitment to excellence and innovation has established us as a trusted partner for businesses seeking reliable, high-quality customer service operations.

About the role

We are recruiting a Customer Service Representative to join our growing team at our Clark Freeport Zone facility in Pampanga. This is an exciting opportunity for fresh college graduates looking to launch their careers in customer service. This is a full-time position based on-site at our Clark location, offering you the chance to develop valuable professional skills while providing outstanding support to our valued clients. In this role, you will be the frontline voice of our organisation, handling inbound and outbound customer inquiries with professionalism, empathy, and efficiency.

Key responsibilities

• Answer inbound customer calls and respond to email inquiries in a timely and professional manner

• Provide accurate information about products and services to resolve customer queries and concerns

• Document all customer interactions and transactions accurately in the company system

• Handle customer complaints professionally and escalation issues to supervisors when necessary

• Maintain composure and patience whilst managing multiple customer inquiries

• Follow company procedures, guidelines, and quality standards consistently

• Contribute to team goals and assist colleagues when required

• Meet or exceed performance metrics such as call handling time, customer satisfaction ratings, and first-call resolution targets

What we're looking for

• Recent college graduate or currently enrolled in a final year of an undergraduate programme

• Strong communication skills with the ability to articulate clearly and professionally over the telephone and in writing

• Active listening skills and genuine customer service orientation

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency in Microsoft Office applications and comfort learning new software systems

• Excellent typing speed and accuracy

• Dependable, punctual, and committed to maintaining consistent attendance

• Willingness to learn and adapt to training processes and company systems

• Problem-solving mindset and ability to think creatively to address customer needs

• Flexibility to work various shifts, including evenings and weekends if required

• Previous customer service experience is desirable but not essential for fresh graduates

What we offer

• Competitive salary package commensurate with experience and qualifications

• Comprehensive on-the-job training programme to equip you with the skills and knowledge needed for success

• Career development opportunities within a growing organisation

• Supportive team environment with experienced mentors and supervisors

• Health and wellness benefits

• Performance incentives and bonuses based on achieving targets

• Opportunity to work in a modern, professional facility in Clark Freeport Zone

• Collaborative workplace culture that values employee contributions