Customer Service Associate / Back Office Support

JAV Resource Corporation; Olongapo; On-site; PHP 312,000 - 424,000; Full time

Benefits offered by this job

Day shift

HMO

Upskilling

Advancement opportunities

Job summary

JAV Resource Corporation is seeking a Customer Support professional to be the main contact for Australian customers, installers, and client teams. You will assist via phone, email, or live chat, handling inquiries and coordinating with field teams to ensure smooth service delivery.

In this role, you will manage data entry, maintain CRM records, and support back-office operations. A neutral English communication style and reliability are essential, with opportunities for growth and training.

Qualifications

• At least 1 year of experience in Customer Support, Back Office, or Data Entry in a BPO setting.
• Excellent verbal and written English communication skills with a neutral accent.
• Proficiency in CRM software (Monday.com, Bridge Select, Pylon, Trello or similar) and Microsoft Office.
• Strong organization skills, accuracy in administrative tasks, and reliable problem-solving ability.
• Experience handling Australian accounts is a plus.
• Prior knowledge of renewable energy or solar systems is a bonus but not required.

Responsibilities

• Serve as a key point of contact for Australian customers, installers, and client teams via phone, email, or live chat
• Handle customer inquiries regarding solar installation status, product warranties, billing, and general system updates
• Process back-office administrative tasks including data entry, scheduling installers and technician appointments
• Maintain accurate customer records and updates in CRM system
• Coordinate with on-ground teams in Australia to ensure smooth end-to-end service delivery

Skills

Customer support

Data entry

Communication

CRM software

Microsoft Office

Organizational skills

Australian accounts

Tools

Monday.com

Bridge Select

Pylon

Trello

Job description

About the role

Serve as a key point of contact for Australian customers, installers, and client teams via phone, email, or live chat, supporting operations in the Australian solar market. You will handle customer inquiries and back-office administrative tasks while maintaining accurate records and coordinating with on-ground teams to ensure smooth end-to-end service delivery.

Key responsibilities

• Serve as a key point of contact for Australian customers, installers, and client teams via phone, email, or live chat
• Handle customer inquiries regarding solar installation status, product warranties, billing, and general system updates
• Process back-office administrative tasks including data entry, scheduling installers and technician appointments
• Maintain accurate customer records and updates in CRM system
• Coordinate with on-ground teams in Australia to ensure smooth end-to-end service delivery

About you

• At least 1 year of experience in Customer Support, Back Office, or Data Entry in a BPO setting
• Excellent verbal and written English communication skills with a neutral accent
• Proficiency in CRM software (Monday.com, Bridge Select, Pylon, Trello or similar) and Microsoft Office suite
• Strong organization skills, accuracy in administrative tasks, and reliable problem-solving ability
• Experience handling Australian accounts is a plus
• Prior experience or basic understanding of renewable energy, solar systems, or technical support is an advantage, but not required

Benefits

• Day Shift Schedule aligned with Australian Business Hours (AEST)
• Competitive compensation package and performance incentives
• Comprehensive HMO benefits
• Continuous learning and technical upskilling opportunities
• Internal advancement opportunities