Solar Virtual Assistant

ExcellaBPO Solutions Inc.; Albay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Sick Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A leading BPO company in the Philippines is looking for a Solar Administration Officer. This role offers essential administrative support to a fast-paced Australian solar retail operation, requiring strong communication skills and multitasking abilities. The ideal candidate will ensure accurate documentation, handle customer calls, and manage job management systems. Previous experience in solar or related administrative roles is preferred. The position is full-time and on-site in Albay.

Qualifications

• Minimum 1 year of administrative experience in related industries.
• Solar industry experience is highly preferred.
• Effective handling of customer calls and documentation.
• Strong written and verbal English communication skills.
• Confident handling inbound and outbound customer calls.
• Proven experience processing compliance documents and job-related paperwork.
• Skilled in CRM and job management systems.
• Ability to work Australian business hours.
• Highly organized with strong multitasking and document management skills.

Responsibilities

• Provide administrative support to sales and operations teams.
• Process compliance documentation and ensure accuracy.
• Manage CRM and job management systems effectively.
• Handle inbound and outbound calls with customers, installers, and subcontractors.
• Coordinate with technicians and contractors regarding job schedules and documentation.
• Support post‑sale processes including customer follow‑ups and enquiry resolution.
• Maintain organized digital records and document management systems.
• Ensure all tasks are completed in line with Australian industry standards and timelines.
• Manage multiple active jobs simultaneously while maintaining high attention to detail.

Skills

Administrative experience in solar or trade industries

Strong written and verbal English communication

Multitasking and document management

Education

High/Senior High School

Tools

CRM and job management systems

Job management systems

Job description

On-site - Albay 1-3 Yrs Exp High/Senior High School Full-time

Job Overview

We are seeking a detail-oriented and proactive Solar Administration Officer to support a fast‑paced Australian solar retail operation. This role provides essential administrative support across sales, operations, and customer service, ensuring accurate documentation, compliance processing, and timely system updates. The ideal candidate thrives in a dynamic environment and is confident coordinating with customers, installers, and internal teams.

Key Responsibilities

• Provide administrative support to sales and operations teams in a high-volume solar retail environment
• Process compliance documentation and ensure accuracy of job paperwork
• Manage CRM and job management systems with timely updates and precise data entry
• Handle inbound and outbound calls with customers, installers, and subcontractors
• Coordinate with technicians and contractors regarding job schedules and documentation
• Support post‑sale processes including customer follow‑ups and enquiry resolution
• Maintain organized digital records and document management systems
• Ensure all tasks are completed in line with Australian industry standards and timelines
• Manage multiple active jobs simultaneously while maintaining high attention to detail

Job Requirements

• Minimum 1 year of administrative experience in solar, electrical, construction, plumbing, HVAC, or similar trade industries
• Solar industry experience highly preferred
• Experience supporting contractor-based or trade businesses is advantageous
• Strong written and verbal English communication skills
• Confident handling inbound and outbound customer calls
• Proven experience processing compliance documents and job-related paperwork
• Skilled in CRM and job management systems
• Ability to work Australian business hours
• Highly organized with strong multitasking and document management skills

Government Mandated Benefits

Insurance Health & Wellness

Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Working Location

Unit 405 Level 3 and 4, The Vinson, Rizal Street, cor Albay, Legazpi City. Legazpi City, Albay, Philippines