Customer Service Associate/1 Year Experience

Dempsey Resource Management Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Job summary

Dempsey Resource Management Inc. is seeking a Customer Service Associate in Pasig, Philippines. The role requires a Bachelor’s degree, with responsibilities including addressing customer needs, supporting via various channels, troubleshooting issues, and maintaining accurate records. Candidates should possess strong communication and analytical skills, with experience in customer support preferred. This is a full-time on-site position offering a performance bonus and opportunities for mentoring junior team members.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in customer support or a similar role preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Address customer needs and deliver a positive support experience.
• Support customers via email, chat, and phone.
• Troubleshoot, track, and document customer issues.

Skills

Communication skills

Analytical skills

Problem-solving skills

Multitasking ability

CRM familiarity

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Customer Service Associate/1 Year Experience

Dempsey Resource Management Inc.

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Responsibilities

• Address customer needs and deliver a positive support experience.
• Support customers via email, chat, and phone, ensuring timely and effective resolutions.
• Troubleshoot, track, document, and follow through on customer issues.
• Collaborate with internal teams and elevate concerns when needed.
• Maintain accurate records and contribute to improving processes and customer experience.
• Build strong product knowledge and stay updated on mobile payments and fintech trends.
• Share insights, feedback, and feature requests with stakeholders.
• Assist in mentoring junior team members.

What We’re Looking For

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience in customer support or a similar role (BPO experience is a plus).
• Strong communication, analytical, and problem‑solving skills.
• CRM familiarity, multitasking ability, and a customer‑first mindset.
• Excellent written and verbal English communication skills.