Customer Service Associate

MicroSourcing; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage Day 1

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Associate for a remote day shift in Metro Manila. You will respond to customer emails and live chats, create and edit orders, and support retail and operations teams.

You should be able to handle live chats, work well in a fast-paced environment, and use Gorgias, Shopify, and WMS. The role offers competitive rewards and a collaborative, inclusive culture.

Qualifications

• High-level problem-solving skills.
• Ability to work effectively within a team.
• Proficient computer literacy.
• Strong ability to handle live chat conversations.
• Adaptable and able to work in a fast-paced environment.

Responsibilities

• Respond to customer email enquiries via Gorgias.
• Respond to live chat enquiries via Gorgias.
• Create and edit customer orders via Shopify.
• Create and edit orders using the Warehouse Management System (WMS).
• Respond to and assist the retail and operations teams with customer and order-related enquiries.
• Contribute to team meetings and internal communication channels.

Skills

Problem solving

Teamwork

Computer literacy

Live chat support

Adaptability

Tools

Gorgias

Shopify

WMS

Courier platforms

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Associate

Location: Metro Manila

Work setup & shift: Remote | Day Shift

Why join MicroSourcing?

You\'ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• Respond to customer email enquiries via Gorgias.


• Respond to live chat enquiries via Gorgias.


• Create and edit customer orders via Shopify.


• Create and edit orders using the Warehouse Management System (WMS).


• Respond to and assist the retail and operations teams with customer and order-related enquiries.


• Contribute to team meetings and internal communication channels.

Qualifications

• High-level problem-solving skills.


• Ability to work effectively within a team.


• Proficient computer literacy.


• Strong ability to handle live chat conversations.


• Adaptable and able to work in a fast-paced environment.

Preferred Experience

• Experience using Gorgias (preferred).


• Experience in E-commerce.


• Experience using Shopify.


• Experience with courier platforms.


• Experience with Warehouse Management Systems (WMS).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it\'s our commitment. Our way of life. Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply