Customer Service Specialist - Full-Time Growth & Benefits

CXI Services Inc; Kawit; On-site; PHP 201,000 - 335,000; Full time

Job summary

CXI Services Inc. is seeking a dedicated Customer Service Representative in Bacoor City, Cavite. You will handle customer calls, assist with orders, returns, and refunds, and contribute to high customer satisfaction.

We offer a comprehensive training program, a friendly team environment, and stability of full-time employment. Join us to develop your communication skills and build lasting customer relationships.

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen actively and understand customer needs.
• Patient, empathetic, and professional demeanor.
• Capable of multitasking in a fast-paced environment.
• Willingness to learn new software applications.
• Reliability and punctuality with good attendance.
• Experience in customer service or call center preferred but not required.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Listen to concerns and provide timely solutions.
• Document interactions accurately in our systems.
• Process orders, returns and refunds.
• Identify opportunities to upsell or cross-sell.
• Maintain detailed records of customer accounts.
• Escalate complex issues to supervisors when needed.
• Meet or exceed daily call handling targets and quality standards.
• Explain products, services, and company policies clearly.
• Follow company protocols and SOPs consistently.

Skills

Exceptional communication

Active listening

Customer orientation

Multitasking

Basic computer skills

Education

High School Diploma or equivalent

Job description

CXI Services Inc. is seeking a dedicated Customer Service Representative in Bacoor City, Cavite. You will handle customer calls, assist with orders, returns, and refunds, and contribute to high customer satisfaction.

We offer a comprehensive training program, a friendly team environment, and stability of full-time employment. Join us to develop your communication skills and build lasting customer relationships.