Customer Service Assistant (Non BPO)

Halcyon Health Network, Inc.; Makati; On-site; PHP 167,000 - 312,000; Full time

Job summary

A healthcare provider in Makati seeks a full-time staff member to prepare clinic facilities, monitor patient flow, and resolve operational issues. Candidates should have a related degree and strong communication, problem-solving, and multitasking skills. This is an on-site role, focusing on enhancing patient experience through effective coordination and timely processing of queries and requests. Join a dynamic team dedicated to quality healthcare delivery.

Qualifications

• Must have any 4 or 2 years related degree course.
• Requires good interpersonal, problem solving, and resolving conflict skills.
• Ability to work under pressure and manage multiple tasks.
• Quality focus and analyzing information.
• Very good communication skills and documentation.

Responsibilities

• Prepare clinic facilities and equipment before operations.
• Resolve operational issues promptly with concerned units.
• Monitor patient flow and recommend process improvements.
• Coordinate rush and endorsed patients for timely processing.
• Analyze and report patient survey results to management.
• Act as triage officer and escalate concerns when needed.
• Ensure all endorsed patients are tracked and received.
• Handle patient inquiries and coordinate resolutions.

Skills

Interpersonal skills

Problem-solving skills

Self-starter

Multi-tasking

Quality focus

Communication skills

Education

Diploma or any 4 or 2 years related degree course

4-year or 2-year related degree

Job description

On-site - Makati No Exp Required Diploma Full-time

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Job Description

• Prepares clinic facilities and equipment before operations.
• Resolves operational issues promptly with concerned units.
• Monitors patient flow and recommends process improvements.
• Coordinates rush and endorsed patients for timely processing.
• Analyzes and reports patient survey results to management.
• Acts as triage officer and escalates concerns when needed.
• Ensures all endorsed patients are tracked and received.
• Handles patient inquiries and concerns, coordinating resolutions.

Qualifications

• Any 4 or 2 years related degree course
• Good interpersonal skills, problem solving skills and resolving conflict
• Self starter, multi-tasking and can work under pressure and tight schedule
• Quality focus and analyzing information
• Very good communication skills and documentation

Working Location

Ground Floor and 3rd Floor, Maria Cornelia Building, 222 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines