Customer Service Assistant Pool

Bank of Commerce (Philippines); Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Bank of Commerce (Philippines) seeks a branch associate to deliver efficient service at the frontline, ensuring a welcoming atmosphere for clients. You will handle transactions, adhere to bank policies, and support area leadership in performing CSA NAC or CSA Teller duties.

Your role prioritizes clear communication in English and Filipino, with a preference for candidates who have basic frontline experience in a branch setting.

Qualifications

• Graduate of any 4-year degree course.
• Good communication skills in both English and Filipino.
• Experience in basic branch frontline functions is preferred.

Responsibilities

• Greet clients and serve with a smile, providing warm front-line service.
• Perform tasks in compliance with rules and regulations applicable to the bank.
• Carry out assigned duties (CSA NAC or CSA Teller) as directed by Area Head/BOO.

Skills

Communication skills

Education

4-year degree

Job description

In charge in the execution of efficient service delivery of relief functions on either CSA NAC or CSA Teller in the branches within the area or outside the area of assignment as needed, with emphasis on the observance and compliance to regulations, policies and procedures, whether internal or external including the adherence to the code of ethics.

Job Description

• Services clients and greets all clients transacting in the branch with a smile and warm disposition using the standard greeting spiel for front liners. After service is rendered to the client, verbally expresses thanks with a smile
• Executes regular and assigned functions in strict adherence to existing rules and regulations, whether internal or from regulators.
• If assigned as;

CSA NAC, performs the detailed functions enumerated in ANNEX A as duties and responsibilities of CSA NAC;

CSA Teller, performs the detailed functions enumerated in ANNEX B as duties and responsibilities of CSA Teller.

• Executes work, tasks and functions assigned through the instruction of the Area Head/BOO, from time to time.

Qualifications

• Graduate of any 4-year degree course
• Good communication skills both English and Filipino
• Experience in basic branch frontline functions-preferred