Customer Service Assistant - Mandaue

Bank of Commerce (Philippines); Mandaue; On-site; PHP 180,000 - 240,000; Full time

Job summary

Bank of Commerce (Philippines) seeks a Teller responsible for frontline service, cash handling, and over-the-counter transactions. The role emphasizes accuracy, adherence to procedures, and strong customer interactions in a branch setting.

The position welcomes graduates from any 4-year degree program with good communication skills and a customer-service mindset, open to fresh graduates, and focused on compliant service delivery.

Qualifications

• Graduate of a 4-year degree program.
• Open to fresh graduates.
• Demonstrates strong communication and customer-service abilities.

Responsibilities

• Serve clients at the teller counter with a welcoming demeanor and standard greetings.
• Adhere to all bank rules, regulations, and procedures while delivering timely and friendly service.
• Manage cash vault-related tasks and verify cash transfers per procedures.
• Act as custodian of keys as designated by the Area Head and safeguard cash and documents.
• Ensure proper identity verification for withdrawals and check encashments.

Skills

Communication skills

Customer service

Attention to detail

Education

4-year degree

Job description

In charge of the execution of efficient service delivery of basic frontline tellering functions, acceptance/receipts and payments and other functions over the counter, in the branch of assignment, either temporary or on permanent basis, with emphasis on the observance and compliance to regulations, policies and procedures, whether internal or external including the adherence to the code of ethics.

Job Description

• Services clients and greets all clients transacting at the counter with a smile and warm disposition using the standard greeting spiel for frontliners. After service is rendered to the client, verbally expresses thanks with a smile
• Executes regular and assigned functions in strict adherence to existing rules and regulations, whether internal or from regulators and delivers the services in a timely, competent and friendly manner.
• Acts as a primary holder of Vault teller user ID as designated by the BOO and validates cash transfer from/ to Vault and Cash Center in BDS-SIBS system subject to officers override.
• Acts as alternate custodian of keys and combinations, as may be designated by the Area Head, in accordance with the custodianship matrix of the bank.
• Primarily responsible in establishing the true and valid identity of the clients transacting at the teller's counter with special caution in establishing the identity of clients effecting withdrawals, encashing checks and transactions done by a representative.
• Makes cash requisitions based on anticipated cash requirements for the day and transfers cash to the vault at the end of the day or as soon as there is excess cash vs limit over the counter. Ensures that transfers and requisitions are supported and based on duly accomplished, validated and approved cash transfer slips.
• Verifies cash received from vault including the contents of the picos to ensure accuracy of cash on hand
• Accepts and receives cash, check deposits and various payments over the counter for both peso and FCDU accounts

Qualifications

• Graduate of any 4-year degree course
• Open to Fresh Graduates
• Good communication skills and great customer service handling