Customer Service Assistant

M and J Solutions Provider Inc.; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

M and J Solutions Provider Inc. in Pasay, Philippines, is seeking an Operations Coordinator to support daily courier coordination, inventory control, and customer inquiries.

You will liaise with delivery partners and internal teams to keep orders moving smoothly and accurately. The role requires solid communication in English and Filipino, strong organizational skills, and a proactive attitude to improve day‑to‑day workflows.

Qualifications

• At least 1–2 years of relevant professional experience.
• Background in order processing, customer service, sales support, account coordination, or related functions.
• Strong verbal and written communication skills in English and Filipino.
• Proficient in using computers, messaging platforms, and other digital tools for daily tasks.
• Highly organized, detail-oriented, and reliable.
• Quick to learn and able to adjust to evolving procedures, priorities, and workflows.
• Proactive and willing to take initiative in improving day‑to‑day processes.
• Capable of handling multiple responsibilities while maintaining accuracy and meeting deadlines.

Responsibilities

• Coordinate with courier and delivery partners to ensure orders are processed and shipped properly.
• Address customer questions and concerns promptly while maintaining professional service.
• Update and monitor inventory, order, and transaction records for accuracy.
• Communicate and coordinate with customers, internal teams, and external partners regarding operational requirements.
• Provide support for daily administrative and operational activities as assigned by management.
• Assist in organizing and improving existing workflows as the company continues to develop its operations.

Skills

Order processing

Customer service

Sales support

Account coordination

English and Filipino communication

Digital tools proficiency

Organization and reliability

Adaptability to change

Proactive problem solving

Job description

Responsibilities:

• Coordinate with courier and delivery partners to ensure orders are processed and shipped properly.

• Address customer questions and concerns promptly while maintaining professional service.

• Update and monitor inventory, order, and transaction records for accuracy.

• Communicate and coordinate with customers, internal teams, and external partners regarding operational requirements.

• Provide support for daily administrative and operational activities as assigned by management.

• Assist in organizing and improving existing workflows as the company continues to develop its operations.

Qualifications:

• At least 1–2 years of relevant professional experience.

• Background in order processing, customer service, sales support, account coordination, or related functions.

• Strong verbal and written communication skills in English and Filipino.

• Proficient in using computers, messaging platforms, and other digital tools for daily tasks.

• Highly organized, detail-oriented, and reliable.

• Quick to learn and able to adjust to evolving procedures, priorities, and workflows.

• Proactive and willing to take initiative in improving day‑to‑day processes.

• Capable of handling multiple responsibilities while maintaining accuracy and meeting deadlines.